FAQ

1. Orders and Payments

Q: How to place an order on your site?
A: To place an order, select the products you want, add them to your cart and follow the instructions to complete your purchase. You will receive a confirmation email once your order is confirmed.

Q: What are the accepted payment methods?
A: We accept credit card payments (Visa, MasterCard)

Q: Can I change or cancel my order after I have placed it?
A: If you wish to change or cancel your order, please contact us within 24 hours of your purchase. After this time, we cannot guarantee the modification or cancellation.

2. Delivery

Q: What are the delivery times?
A: Delivery times vary depending on the destination and availability of products. In general, orders are delivered within 3 to 7 working days in metropolitan France.

Q: What are the shipping costs?
A: The shipping costs are calculated according to the weight and destination of your order. The exact fees will be indicated during the order process.

Q: Can I track my order?
A: Yes, once your order is shipped you will receive an email with a tracking number and link to track your package online.

3. Products and Maintenance

Q: Are your jewels guaranteed?
A: Yes, all our jewellery is guaranteed against manufacturing defects for one year from the date of purchase.

Q: How to maintain my jewelry?
A: To preserve the brilliance of your jewellery, avoid contact with chemicals, water and perfumes. Store in their original box and clean with a soft, dry cloth.

4. Contact and Support

Q: How can I contact customer service?
A: You can contact us by e-mail at fou.jewelrystudio@gmail.com

If you have any other questions, please do not hesitate to contact us. We are here to help!